Who we are?

We are Blue Sky Digital, a printer and accompanying services dealership based in South Wales. We are a registered company (company reg number: 767 8442) and VAT registered (VAT reg number: 116 6602 30) with our registered office based in Helmont House, Churchill Way, cardiff, CF10 2HE. We are directly responsible for the control and management of your data. 

What is a privacy policy?

This notice contains our obligations and promises to you about the different types of business data we might collect about you when you shop, make contact, or browse with us. It explains how we'll store, handle and protect that data.

What business data do we collect and when?

We collect the following information about you:

  • Title

  • Name and Surname

  • Email address

  • Contact phone number(s).

  • Delivery address(es)

  • Billing address

  • IP address.

We collect the information in the following circumstances;

  • When you contact us by telephone or email

  • When completing any of our surveys

  • When completing any forms

  • When you buy products

How do we use your business data?

We use your business data in the following ways:

  • To allow us to handle your orders, deliver products and process your payments

  • To respond to your queries

  • To keep a record of when and why you contact us and to keep your contact details up-to-date.

  • For statistical, analytical purposes - so we can improve our website and the services we offer you.

  • To enable third parties to carry out technical, logistical or other business functions on our behalf

  • Where you are an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products that may be of interest to you.

Why are we allowed to handle and store your business data?

There are a number of legal bases which allow us to use your business data. The following sets out more detailed explanations of the bases we rely on to collect and process your business data:

Consent

If you visit our site and are not an existing customer we might ask for your consent to process your data.

Contractual obligations

Our primary use of this basis is when you purchase our products. In this situation it is necessary for us to process your business data in order to fulfil your order and send purchased goods to you.

Legal compliance

In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.

Legitimate Interest

It may be necessary to use your data to help us run our business. For example, to action any changes to your account that you request, or to businessise the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.

How do we protect your business data?

It is our duty to protect all business data gathered and in order to do this our teams handle the data with the greatest level of care and expertise available to us. They do this by using various security technologies and internal procedures to ensure that it is kept safe and secure.

How long do we keep your business data for?

We only keep your business data for as long as is necessary for the purpose for which it was collected (subject to any legal requirements). Once it is no longer necessary, we will delete the data.

Who else sees your business data?

Sometimes we will share your business data with trusted third parties. We will do this in the following circumstances:

  • To process your order e.g. with delivery drivers, or with third party payment service providers

  • To handle complaints e.g. with our Customer Services call centre

  • To detect any fraudulent activity, or assist law enforcement authorities

When we share information with third parties, we will ensure that:

  • We only provide the data they need to perform their specific function

  • They only use the data provided as intended

  • They have the requisite measures in place to protect your data and delete it once the function has been performed, or delete it when we cease working with them

What rights do you have over the data we store and how can you ask us to stop storing it?

  • You have the right to correct any information we store which might be incorrect, incomplete, or out of date. You can do this by contacting our Sales Team. You can contact them by emailing: info@blue-sky-digital.co.uk

  • If we are processing your business data on the basis of our legitimate interest, you have the right to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your business data.

  • You have the right at any time to stop us sending you marketing material. You can do this by clicking the ‘unsubscribe' link in any email communication that we send you. We will then stop any further emails.

  • You have the right to ask us what data we hold which concerns you. We will need the following information prior to disclosing information for security reasons;

    • Full name (we will ask you to verify your identity)

    • Full address

    • Email address

    • Phone number

    • Specific details on what you require or are requesting

We will process your request and will either respond within 30 days, or contact you to gather more information before we fulfil your request. In the event that we might refuse to fulfil your request (for example if it is unreasonable), we will give a full explanation as to why.

Please contact us through our registered address or through: info@blue-sky-digital.co.uk

What can you do if you are unhappy with how we handle your data?

Your first port of call should be to contact us through our registered address, email or telephone. However, if you are not happy to go through this route you can file a complaint with the Informations Commissioner’s Office (ICO). To do so either call them on 0303 123 1113 or visit online at www.ico.org.uk/concerns

We may update this notice and our policies from time to time, so please check back here for the latest version.